TTBet Privacy Policy

This Privacy Policy (hereinafter referred to as "this Policy" or "the Privacy Policy") issued by TTBet (hereinafter "TTBet", "we", "us", or "our"), the operator of the online betting and live casino platform accessible at ttbet.cam (the "Platform").

This Policy describes how TTBet collects, processes, stores, shares, and protects personal data relating to individuals who visit, register on, or use the Platform (referred to as "Users", "Players", or "you"). It also explains the rights you hold in relation to your personal data and how you may exercise them.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, payment information, and online identifiers such as IP addresses and cookie data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, TTBet.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller.
• "Consent" means freely given, specific, informed, and unambiguous agreement by a User to the processing of their Personal Data for a specified purpose.
• "KYC" (Know Your Customer) means the identity and age verification process required to confirm a User's eligibility to use the Platform.
• "Platform" means the TTBet website at ttbet.cam and all associated services, features, and content accessible thereon.

TTBet collects the following categories of Personal Data from Users, depending on the nature of their interaction with the Platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law or regulatory obligation (for example, problem gambling self-exclusion records).

TTBet collects Personal Data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support via live chat or email.
• Automated technologies: When you access the Platform, our servers automatically record certain Technical Data, including your IP address, browser type, device identifiers, and session activity. This data is collected via server logs, cookies, and similar tracking technologies.
• Third-party sources: We may receive data from identity verification partners, payment processors (such as those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, and card networks), and fraud prevention services, solely for the purposes of verifying your identity and processing transactions.
• Responsible gambling tools: If you interact with our self-exclusion, deposit limit, or reality-check features, relevant data relating to these settings is recorded to ensure they are enforced correctly.

TTBet processes your Personal Data for the following purposes, each underpinned by a lawful basis for processing:

• Account creation and management: To register and maintain your TTBet account, including verifying your identity and age (21+ requirement), processing your deposits and withdrawals in MYR, and communicating important account-related notifications.
• Service delivery: To provide access to sports betting markets (including Liga Super Malaysia, EPL, UFC, and international events), live casino games, slots, and other Platform features.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-financing of terrorism (CFT), and know-your-customer (KYC) requirements, including the retention of records as required by law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity money laundering, unauthorised access, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of our support interactions for quality assurance purposes.
• Responsible gambling: To enforce self-exclusion requests, deposit limits, and other responsible gambling tools that you or we activate on your account in the interest of player welfare.
• Platform improvement: To analyse aggregated, anonymised usage data for the purposes of improving Platform performance, user experience, and product development.
• Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform updates relevant to your interests. You may withdraw this consent at any time.

TTBet does not sell, rent, or trade your Personal Data to any third party. We may share your data only in the circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment processors and financial partners: We share relevant financial and identity data with payment service providers — including those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian banks (Maybank, CIMB, Public Bank, RHB, Hong Leong) — solely to process your transactions.
• Identity verification providers: We engage licensed KYC and AML service providers to verify your identity and age as required by applicable law and our platform policies.
• Technology and infrastructure providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers that process data on our behalf under strict data processing agreements.
• Responsible gambling organisations: Where you have requested self-exclusion or where we are required to report under applicable responsible gambling frameworks, relevant data may be shared with recognised self-exclusion registries or regulatory bodies.
• Legal and regulatory authorities: We may disclose your Personal Data to law enforcement, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of TTBet, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of TTBet's business, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party Data Processors engaged by TTBet are required to process your data only in accordance with TTBet's instructions and in compliance with applicable data protection principles. TTBet remains responsible for the appropriate handling of your data by its processors.

TTBet retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The general retention principles we apply are as follows:

• Account data: Retained for the duration of your active account relationship with TTBet, plus a period thereafter as required by applicable AML, tax, and financial recordkeeping obligations (typically five to seven years following account closure).
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, in compliance with applicable financial regulations.
• KYC and verification documents: Retained for the period required by applicable AML and KYC regulations, generally five years following account closure or the end of the business relationship.
• Customer support records: Retained for three years from the date of the last interaction, or longer if the matter remains unresolved or subject to dispute.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period thereafter to evidence the existence and withdrawal of consent.
• Self-exclusion and responsible gambling records: Retained for the duration of the exclusion period and for a period thereafter as required to enforce the exclusion effectively.

When Personal Data is no longer required for any lawful purpose, TTBet will securely erase or anonymise it in accordance with our internal data retention and disposal procedures.

TTBet uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to operate and improve the Platform. Cookies are small text files stored on your device by your browser at the request of a website.

TTBet uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These enable core features such as secure login, session management, and fraud prevention. These cookies cannot be disabled without significantly impairing your use of the Platform.
• Functional cookies: Enable enhanced functionality such as remembering your language preference, account settings, and display preferences across sessions.
• Analytical cookies: Allow us to collect aggregated, anonymised data about how Users navigate the Platform — including pages visited, features used, and session duration — to help us improve the user experience.
• Security cookies: Support our fraud detection and security monitoring systems by identifying unusual or suspicious access patterns.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. TTBet does not use third-party advertising cookies or track your activity across unrelated websites for advertising purposes.

TTBet takes the security of your Personal Data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields at rest, including financial data and identity document details;
• Role-based access controls, ensuring that only authorised personnel have access to Personal Data on a need-to-know basis;
• Regular internal and third-party security audits and penetration testing;
• Multi-factor authentication requirements for staff accessing production systems containing Personal Data;
• Incident response procedures to detect, investigate, and notify relevant parties of any data security breaches in a timely manner.

Despite these measures, no online system is entirely immune to security risks. TTBet cannot guarantee absolute security, but we are committed to responding promptly and transparently to any security incident that may affect your Personal Data. Users are also encouraged to maintain strong, unique passwords and to enable two-factor authentication on their TTBet accounts.

As a User of the TTBet Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details provided in Section 14 of this Policy.

• Right of Access: You have the right to request a copy of the Personal Data we hold about you and to receive information about how it is processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete Personal Data we hold about you be corrected or updated.
• Right to Erasure: You may request that we delete your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our obligations to retain certain data under applicable law.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your Personal Data — for example, while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you may request that we provide your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests where you believe your individual rights override those interests.
• Right to Withdraw Consent: Where our processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

TTBet will respond to all data subject requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure that data is not disclosed to an unauthorised person.

The TTBet Platform is strictly intended for individuals who are at least 21 years of age. TTBet does not knowingly collect, process, or retain Personal Data from individuals below this age threshold.

If TTBet becomes aware that Personal Data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to close the associated account, delete the relevant data to the extent permitted by law, and handle any associated funds in accordance with applicable legal requirements.

Parents or guardians who believe that a minor has registered on the Platform without their knowledge are encouraged to contact TTBet support immediately at [email protected] so that we may investigate and take appropriate action.

The TTBet Platform may contain references to or integrations with third-party payment processors and service providers (such as Touch 'n Go eWallet, Boost, GrabPay, and Malaysian bank portals) for the purpose of facilitating deposits and withdrawals. When you interact with these third-party services, you are subject to their respective privacy policies.

TTBet is not responsible for the privacy practices, data handling, or content of any third-party services. We encourage you to review the privacy policies of any third-party platforms or services you use in connection with your TTBet account. The inclusion of a third-party payment method on the Platform does not constitute an endorsement of that party's privacy practices.

TTBet reserves the right to amend, update, or replace this Privacy Policy at any time, in response to changes in applicable law, regulatory guidance, our business operations, or our data processing practices.

Where changes are material, TTBet will endeavour to notify registered Users by email or by way of a prominent notice on the Platform prior to the updated Policy taking effect. The date at the top of this page reflects the most recent revision.

Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with a material change to this Policy, you should cease using the Platform and may request Account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your Personal Data, please contact TTBet using the following details:

• Live Chat: Available24/7 via the Platform — the fastest way to reach our team and the preferred channel for time-sensitive privacy matters.
• Email: [email protected] (plain text address — not a clickable link)
• Support Languages: English · Bahasa Melayu ·中文

When submitting a data subject access request or any other privacy-related enquiry, please include sufficient information to verify your identity and allow us to locate your account. TTBet will acknowledge your request promptly and respond substantively within a reasonable period.